Shipping

Hi Friend!

Thank you so much for shopping with our small business :)

Our Workshop is open for orders. 🎉 All items are printed and embroidered to order especially for you! We hold stock of most of our items - cards can be printed and shipped especially quickly - & so the majority of items are printed and shipped within 1 working day. 

If you have any questions, please email us on rubyandrafe@gmail.com

FREE STANDARD UK DELIVERY

UK Orders

Cards: Free 2nd Class Shipping as standard 💌
Clothing, Prints, Parcels: 48 hr delivery – but please allow up to 5 working days to be on the safe side!
Our Free Standard Shipping option takes approximately 3-5 working days to be delivered from date of shipping.

Choose From:

Standard (48 hr: Approx 2-5 working days) Free!
1st Class: (24hr: Approx 1-2 working days) £1.95
Express: Next Day Delivery (next working day after your order has been made) £7.95

HOW DELIVERY WORKS

Orders can arrive between 9am and 5pm. Unfortunately, we cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on or by a particular date, we recommend that you use our 1st Class or Express service. Once your order is displayed as 'Dispatched' please remember to allow at least 3 working days for your order to arrive.

At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is 'Dispatched' before contacting us.

If there is no one at your delivery address to sign for your parcel, a card will be left with details on how to organise a re-delivery (courier) or collection from your local sorting office (Royal Mail). To ensure secure and undamaged delivery of your order, Royal Mail may choose to leave this with a neighbour.

Re-deliveries can be made for all week days and some Saturdays.

Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.

EXPRESS DELIVERY

£7.95 (sent via Royal Mail's Special Delivery Service) Order by 1pm online. 

Next Day Delivery Orders will be prioritised and willl be sent out the next working day.
Please let us know if you require your order by a certain date. If any items are out of stock then you will be informed asap!

All Next Day Delivery orders placed at the weekend will be dispatched the next appropriate working day. If the delivery address is inaccessible, a card will be left and you will need to contact the courier to organise a re-delivery. The parcel will be returned to the nearest courier depot. It is the customers responsibility to collect their parcel (ID will be required).

If the courier parcel is not collected by the customer it will be returned to Ruby and Rafe. The order will then be subject to a Failed Delivery Charge – £6.95. This will either be deducted from your refund amount or charged to your card once payment is taken for re-delivery.

*Please note: Orders on this service going to Northern Ireland and Scotland Highlands, the Channel Islands can take up to 2 Working Days to arrive on the Express Service. The postage charges are £7.95

Affected Postcodes include: Aberdeen: AB, BT, GY, HS1-99, IM, Inverness: IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-99, DD8-11, BFPO

IMPORTANT!

We will send out your parcel to the delivery address provided with your order. You will receive a confirmation email with all your details in.

We unfortunately aren't able to be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us (personalised items are exempt, but we can help organise redelivery).

A different delivery address to your billing address can be given at the check out.

Please contact us with any questions! xx