Postage and Packaging
1st Class: £1.95
Arrives in 2-5 working days
Tracked Next Day: £7.95
Arrives the next working day if ordered before 1pm.
Postage is non refundable unless the item you have received is faulty.
When returning your parcel to us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning the item to us is the buyers responsibility except where the goods are faulty and are being returned for an exchange.
In the event that you receive an incorrect item, we will happily cover your return postage costs up to a maximum of £3.95 - You will be refunded the amount shown on your postage label. We ask that a proof of postage receipt is obtained for your records so we can complete your refund in the event that the parcel is lost on its way back to us. You can choose to send back the item via tracked / recorded delivery but any extra costs (over £3.95) will be the responsibility of the sender.
Next Day Delivery Postage:
Please Note: Where parcels are returned to us by our courier company (due to being refused or where the carriers have been unable to make the delivery) there will be a return postage charge of £4.95. This only applies to Next Day orders or International.
Delivery postage will not be refunded for parcels that are refused or where the carriers have been unable to make the delivery.
Missing Items - We must be informed of any Missing Parcels within 7 days of dispatch.
Most orders placed before 12:00pm, Monday - Friday (excluding public holidays) are dispatched on the same day. Any orders placed after 1pm will be sent out the next working day unless they are Personalised Items.
We can often dispatch orders received after 12:00pm and before 3:00pm Monday - Friday (excluding public holidays) on the same day by arrangement if you speak to us.
We will post to the address given by you when you place your order.
An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 1 to 3 working days after this email before requesting to track your parcel.
If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs.
Delivery timescales are based on Royal Mail and courier services and are subject to their terms and conditions.
Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.
Our working days are Monday to Friday excluding UK public holidays. Please note that our offices close at 3pm on Fridays.
All items are delivered by post; unfortunately it is not possible for you to collect your item.
Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.
