Custom Made Designs and Personalised T shirts / Tops
As we state on our web site and throughout the checkout process, Personalised orders may not be changed or cancelled once submitted as they are made to customer specifications.
We hope you understand our need to keep our costs at a minimum and our turn around times fast, in order to continue to provide you with the best value in the printing industry.
Please allow 3 working days before dispatch. Your parcel will then be sent out on your chosen delivery service.
Custom Printed items must be paid for in advance, and are non returnable.
Returns are only accepted where the fault is ours.
In the case that you do receive a faulty personalised item, we must ask that this is returned to us or an image sent before we can send out a replacement.
Personalised / custom printed items that are produced on special customer request, are exempt from the right of withdrawal (replacement).
Exchanges
As avid online shoppers ourselves, we know it can be tricky to get the right sizes. We always try to describe items accurately, provide images and follow manufacturers guidelines.
If you would like to exchange an item in your order, there are two options:
Express Exchange - Place a new order for the items that you would like. Send back the unsuitable items within the next 7 days. Once we receive these, we will issue a refund for the returned items.
Standard Return - Return the items to us and once we receive them we will contact you to take payment for postage to re-send the items (£2.99).
You can return items to us on any service that you choose. We simply ask that you obtain proof of postage. Please take into account delivery times if you require your items for a particular date, we would recommend the express exchange.
